§1 Operator and scope of the GTC

1.1. This online shop is operated by

Dampfer.biz
Stationsplein 8 K
6221 BT  Maastricht
Netherlands

Telephone: +31 43 201 06 50
Fax: +31 43 201 06 38

1.2. The following General Terms and Conditions apply exclusively to the sale of goods by us. Other terms and conditions only apply insofar as we have agreed to them in writing.

§2 Offers and conclusion of contract

1.1. The presentation of goods in our online shop does not constitute a binding offer.

1.2. By clicking on the “Submit order” button in the last step of the order process, the customer places a binding offer for the conclusion of a sales contract for the goods contained in the shopping basket.

1.3. After the order has been placed, the customer receives an automatic confirmation of the order by email. The order confirmation does not constitute an acceptance of the offer but merely documents that the order has been received by us.

1.4. After the order has been received, we check the availability of the ordered goods. If one or more items of the goods ordered by the customer are not available at the time of ordering, we reserve the right to choose either to send an incomplete order or to reject the order completely. The customer will be informed of this.

1.5. Acceptance of the offer takes place through a separate order confirmation by email or by delivery of the goods. The customer is informed by email that the goods have been dispatched.

1.6. We have the option of not accepting an order. We are not bound to conclude a sales contract on the basis of the customer’s order. If an order is not carried out, we will inform the customer of this.

1.7. Per order, only one coupon can be redeemed. Vouchers from different actions are not cumulative and can not be combined.

§3 Terms of payment

1.1. The prices quoted in the online shop at the time of ordering are valid. These are quoted in euros and include the relevant statutory sales tax.

1.2. Payment of the goods may take place by credit card, advance payment, cash on delivery or via the online systems of PayPal, Click&Buy, sofortuberweisung.de or Klarna Account. We reserve the right to exclude certain forms of payment on completion of a credit rating check.

1.3. The purchase price is payable at the time of the conclusion of the contract.

1.4. When payment is made by cash on delivery, the invoice amount is payable in cash to the deliverer on receipt of the goods. When payment is made by cash on delivery, a handling fee is payable, in addition to the cost of the goods  – see delivery and shipping costs. This will be included in the invoice amount. In addition to this, a cash-on-delivery fee of – see delivery and shipping costs – must be paid directly to the deliverer. If the goods are returned, the cash-on-delivery charges will not be reimbursed.

1.5. In the case of advance payment, the customer transfers the complete invoice amount in advance to the following account:

Dampfer.Biz
Bank: Sparkasse Ulm
Account: 211 693 91
Bank code: 630 500 00
IBAN: DE46630500000021169391
BIC/SWIFT: SOLADES1ULM

or

Dampfer.Biz
Bank: ING Bank N. V.
Account: 6046037
IBAN:  NL05INGB0006046037
BIC/SWIFT: INGBNL2A

The goods are dispatched immediately on receipt of payment.

1.6. The customer is in default if the purchase price is not paid within 30 days of the payment due date.   In this case we reserve the right to charge reminder fees of EUR 2.50  (max. EUR 5). The customer retains the right to demonstrate that we have incurred lower costs or no costs have at all for the reminder notice. Further compensation claims and claims for interest on default payments remain unaffected.

1.7. Payment by Klarna Account and Klarna Installment Account In cooperation with Klarna, we offer you the options of purchase on account and the Klarna financial service of installment purchase. When paying with Klarna you never have to provide your account information and you only pay when you have received the goods. When making payment with the Klarna Invoice or Klarna Account options, it is not possible to make deliveries if the billing address differs from the delivery address. We ask for your understanding in this respect. Klarna Account
When making purchases using Klarna Account, you always receive the goods first and always have a deadline for payment of 14 days. Further information and Klarna’s full terms and conditions for making purchased on account can be found here Klarna Installment Account
When using the financial service Klarna Installment Account, you also receive the goods first. All your purchases will then be included together on one invoice at the end of the next month. You can then pay this invoice in flexible installments, or pay the entire amount at any time. You can find further information on the financial service Klarna Installment Account here. You can download the full terms and conditions of Klarna’s Installment Account here. Klarna checks and evaluates the information provided by the consumer and will exchange data with other businesses and credit agencies (credit check) where there is a legitimate cause. If the creditworthiness of a consumer cannot be guaranteed, Klarna AD may refuse the customer’s choice of Klarna payment and must advise them of alternative payment options. Your personal information will be handled in compliance with the Data Protection Act and will not be passed on to third parties for advertising purposes. You can find out more about Klarna’s data protection regulations here.
For more information on Klarna go to www.klarna.de
Klarna AB, company and corporate number: 556737-0431

§4 Shipping costs

1.1. The flat rate for delivery within Germany is – see delivery and shipping costs.

1.2. For deliveries within Europe we charge a shipping fee of – see delivery and shipping costs.

1.3. The delivery time for delivery within Germany is normally 3-5 working days from the time the order was placed.

§5 Reservation of title

1.1. The goods remain our property until payment in full has been made.

§6 Cancellation policy

Right of cancellation

1.1. The customer may withdraw their declaration of intent for the conclusion of the contract within two weeks in writing (e.g. letter, fax, e-mail) without giving reasons, or – if the article is delivered to the customer prior to the expiry of this period – by returning the goods. This period begins on receipt of these instructions in written form, however not before the customer receives the goods and not before the fulfillment of our information obligation according to § 312 c, para. 2 BGB in conjunction with  § 1, para. 2 and 4 BGB-InfoV (German Civil Code - Freedom Of Information Regulation).

1.2. To comply with the cancellation deadline, it is sufficient to send the cancellation or return the goods within the time limit. Please send the cancellation to:

Dampfer.biz
Stationsplein 8 K
6221 BT  Maastricht
Netherlands

Telephone: +31 43 201 06 50
Fax: +31 43 201 06 38

Effects of cancellation


1.3. In the case of a valid cancellation, a mutual return of received services and of any received benefits (e.g. interest), if applicable, shall take place. If the customer is unable to return the services received in their entirety, or can only return a part of these, or only in deteriorated condition, they may be obliged to pay compensation for the loss of value.  This will not be the case if the deterioration has arisen solely through the customer examining the goods – as would be possible, for example, in an ordinary shop.  Moreover, the customer can also avoid the obligation to pay compensation for loss of value due to deterioration by not treating the goods as his/her own property and avoiding anything that could lead to a reduction in value.  

1.4. Return of the goods takes place at our risk.

1.5. Inasmuch as the delivered goods correspond with the ordered goods, the customer is liable for the costs of the return if the price of the returned goods does not exceed EUR 40.00, or if the goods have a higher price and the customer has not yet made payment in part or in full within the time of the cancellation. In other cases the return is free of charge for the customer.

1.6. Obligations to refund payments must be met within 30 days. The deadline for the customer begins with the sending of the cancellation policy or goods and for us with the receipt of these.

Other notes


1.7. There is no right of cancellation for goods that have been produced according to individual customer specifications or made especially according to the customer’s personal requirements.

§7 Guarantee and liability for damages

1.1. Unless otherwise been expressly agreed, the statutory guarantee regulations apply. All details regarding the goods constitute quality specifications and are not a guarantee.

1.2. We have unlimited liability for damages insofar as the cause of damage is willful or due to gross negligence.

1.3. We are liable in the case of slight negligence where there has been violation of essential contractual obligations that endangers the attainment of the contract purpose, or of obligations that are required for the proper execution of the contract in the first place and on the fulfillment of which  the customer regularly relies. However, in these cases we are only liable for the foreseeable damage typical of this type of contract.

1.4. The aforementioned limitation of liability does not apply in cases of damage to life, limb or health.

1.5. Any liability beyond the aforementioned regulations is excluded.

1.6. Inasmuch as our liability is excluded or limited, this also applies to the personal liability of our institutions and vicarious agents.

1.7. Liability within the scope of the Product Liability Act remains unaffected.

§8 Copyright and trademarks

1.1. Our website and its entire contents, in particular text, photos, images, graphics, sounds, illustrations and software, and all trademarks are protected against unauthorized use by industrial property rights, in particular copyright, name and image rights and trademark rights. Any other use outside our website is prohibited without our written permission.

§9 Data protection

1.1. Data processing takes place in compliance with the relevant statutory provisions of the German Federal Data Protection ACT (BDSG) and the Telemedia Act (TMG). All personal data is treated as strictly confidential and legitimate interests are strictly observed in accordance with the legal specifications.

1.2. Data required for business transactions is stored and is passed on only within the scope of order processing to associated companies or service partners who work as our commissioned data processors in accordance with the Federal Data Protection Act.

§10 Applicable law

1.1. The contracts based on these General Terms and Conditions are subject to the law of the Federal Republic of Germany. The application of the UN Convention on the International Sale of Goods (CISG) is excluded.

§11 Severability clause

1.1. If individual provisions of these General Terms and Conditions are or become invalid, the validity of the remaining provisions remains unaffected by this.